Order Processing
At Lou's Jewelry, we want you
to have a satisfying shopping experience. For your convenience, the
following payment options are available: American Express, Visa,
Mastercard and Discover. As soon as you place your order using our
easy-to-navigate system, we immediately begin processing it. Because it
is immediate, canceling your order is not an option. Most orders are
processed and leave our facility in as little as two business days. If
for some reason you change your mind after placing an order, we welcome
you to take advantage of our 10-day return policy, detailed below.
Shipping
We
use the most reputable shipping companies to deliver your purchase in a
timely manner. We deliver to street addresses the continental United
States, Hawaii, and Alaska using private carriers. We use United States
Postal Services (USPS) for APO/FPO and P.O. Box destinations.
Security/Insurance Protection
When
your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
Fedex Overnight (under $500)
|
$24.95 |
|
Fedex Overnight (over $500) |
$14.95 |
In-Store Pickup
|
Free |
Deliveries to Alaska and Hawaii require additional time in transit.
Questions
For product inquiries or help using the Lou's Jewelers website, please call 251-473-1706.
Cancellations & Returns
We want you to be completely satisfied
with your purchase. If you are not satisfied for any reason, please
contact us by phone or email for a return authorization number with in 15 business days of receiving you order. Once you
have done that, follow these simple steps!
-
Please make note of why the item is being returned. You should write this on the invoice you include inside the package.
-
The item must be returned in its original packaging and with all accompanying manuals and accessories.
-
Package the item securely so as to avoid damage during shipping. If
you are returning an item of significant value, we recommend that you
insure it against loss or damage.
- Custom designs are not returnable.
-
All manufacturers' warranties are in effect.
Send the package to:
Lou's Jewelry, 3012 Airport Blvd., Mobile, AL 36606
